How to Recover Password in AOL

Step 1 : Open a Web browser and go to the Web mail page where your email is stored. AOL or Gmail are examples of a Web mail site, but many ISPs also provide Web mail in addition to email access through an email client such as Outlook Express.

Step 2 : Click on the "Forgot Password" link just under the "E-mail" or "Screen Name" and "Password" fields on the AOL sign-in screen (using AOL as a specific example).

Step 3 : Enter your email or "Screen Name" in the field provided when you reach the "Password Reset" screen.

Step 4 : Enter the "Captcha" numerals and letters exactly as they are presented to you in the field provided and click "Next." (Captcha is a security feature designed to reduce automated spammers from exploiting the system.)

Step 5 : Enter your birth date, gender and ZIP code in the second "Password Reset" screen and click "Next."

Step 6 : Click "Continue" at the "Password Reset: E-mail Sent" screen. You will see the message that informs you, "An email has been sent to the alternate email address you provided when registering this account."

Step 7 : Collect the email sent to you from AOL at your alternative account and click on the link provided to enter a new password for your email account.

Step 8 : Change the password in your email client to be able to collect your email using this method, if applicable.