Outsourcing Email Support Services

Customers are of utmost importance to any business organization and in today’s technologically developed age, emails play a vital role in customer sales and support. But very often thousands of emails from valued customers go unnoticed or unanswered due to a variety of reasons. This is where outsourcing of your non voice support or email support services comes in handy and becomes a cost- effective tool for enhancing your customer service relations.

Outsourcing companies in India offer technical and non- technical email support for varied products and services. They make sure that each and every query is answered with appropriate and prompt replies. All email support professionals are trained in answering

·customer care queries

·technical support queries

·order fulfillment of products and services

·verification queries

·complete query resolution

· resolving escalated cases

In order to make sure that no error is committed, outsourcing companies first create a knowledge database, based on client requirement, of all the possible frequently asked questions. The created database is then constantly updated and modified, based upon the data received from various interactions with potential customers.

Email support services provide personalized and accurate answers to each and every query that your customer puts forward. This cannot be achieved by an auto response acknowledgement since it is both impersonal and very often inaccurate. The various other benefits include

·Dedicated, fast and accurate email support services offered on a 24×7 basis

· Quick turnaround time

·Extensive knowledge base to answer customers’ queries quickly and efficiently

· Huge cost reductions with greater service availability and enhanced customer service quality

·Experienced, qualified and trained email support professionals

·Services offered at affordable and competitive prices

By outsourcing email support services companies not only earn greater profits but also benefit by shifting their time and resources from non-core tasks to being able to focus on their core competencies. Therefore companies using email support services companies are bound to see a boost in their overall sales.

E-Mail - Importance & Recovery

E-mail abbreviated for Electronic Mail is a way to send message over network. Use of email has increased remendously as it is fast, reliable, cheap and effective way of communication. In today's competitive world of business, email has become the important mode of communication. It has become the backbone of the organization. Bigger organization uses their own mailing server to contact to the client or their own employee. Outlook express or Microsoft outlook is used to store the mails. As the mail server can store such a big amount of data and it is also unsecured. So the mails are down from mail server to the individual machine. Storing of email includes physical storage, logical storage as well as backup and recovery. The biggest security threat to any mail storage is email data to be lost. The general loss of mails is because of viruses, system format, and accidental deletion of mail. Mail could also be lost due to outlook express gets corrupted or Microsoft outlook not opening. To recover the mail from such conditions email recover software has been developed. Email recovery software scans extract and saves email from .mbx and .dbx files in which Microsoft Outlook Express stores messages and folders on the local drive. Good Data recovery software is helpful in recovering mails from the following conditions. • Provides Mail Recovery from Outlook Express 4 mbx files and Outlook Express 5/6 dbx files.
• Provides deleted email recovery of dbx files and mbx files from corrupt media, such as floppy disks, Zip disks, CD ROMs, etc.
• Provides Mailbox repair of dbx files and mbx files.
• Support to repair dbx and mbx files with the 2GB size limit problem.
• Recovers deleted email attachments.
• Recovered messages may be opened directly in MS Outlook Express.
• Recovered messages may be saved in the *.eml file format on any (including network) disks visible by the host operating system.Stellar Phoenix Mailbox Standard is one such Email recovery software for repairing Outlook Express email folders if they are damaged or corrupted.