E mail Problems and Help

E-mail has became one of the most important medium in the past ten years. So, quite understandable thing that when it does not work properly and when you get errors it is really a frustrate to you. In this case how to do something to resolution. If you plan to troubleshoot E-mails problems, it is a good idea to keep backup of all E-mail records and it's information.

In case of outlook backup you should take .PST (personal folder) backup. And in case of Outlook Express you should take .dbx fils backup. Both situation you should take address book back up as well. As far as E-mail settings you should not down your Incoming Mail Server or POP3 - each Internet service is different, so you will want to contact them for this information. And Outgoing Mail Server or SMTP and it's port numbers. Second thing User name and Password - in some cases your user name will be the same as your Email address.

Some common E-mails Problems and it's best solution are:

If you are not able to send E-mails any more, there are several possibility to fix it. First thing you should want to do verify your SMTP (Simple Mail Transfer Protocol) server in your e-mails settings. if it's not correct put the right serer settings in your e-mail client. Another thing that happens with SMTP servers is sometimes it will reject your request if you haven't checked your incoming email in a certain amount of time. If you're still facing this problems, delete the email, reboot your machine, and try to resend it again.

some time you are receiving emails, but nothing is coming your Inbox. What should you do? This happens more often with the dial-up Internet connection and most likely due to an email that's is too large in size. Either you can call your ISP to delete that email or log into your web mail server to delete it by yourself. Remember this happens also that it may cause your connection with the POP3 server settings, you
should check about it.

When you not able to download attachments with your mail client, you should check about the security settings in your E-mails client. The most widely used client Outlook has an option that you can either check or unchecked to allow you to download an attachments. Before downloading any attachment you should have a reliable anti virus software. And always only download those e-mails attachment from people you know, any other mail probably a virus or spywares. If you are facing problem when downloading email through Outlook it appears to get stuck on the same massage every time. It used by generally large size of emails. And some time outlook times out, thinking that it can no longer talk to the server. In this situation you need to exceeds you server timeout period.

There is way to fix this:

1. In Outlook Express News select Accounts from the Tools menu

2. Select the appropriate account

3. Press Properties and select the Advanced tab

4. Adjust the Slider to set your Server timeout.

iYogi Acquires Clean Machine Inc.

Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."

"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",

added Challu.

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",

said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.

ABOUT IYOGI

Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.

ABOUT CLEAN MACHINE

Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.