Sunday, August 31, 2008
Thursday, August 28, 2008
What is E-mail Spam?
E-mail spam, also known as "bulk e-mail" or "junk e-mail," is a subset of spam that involves nearly identical messages sent to numerous recipients by e-mail. A common synonym for spam is unsolicited bulk e-mail (UBE). Definitions of spam usually include the aspects that email is unsolicited and sent in bulk. "UCE" refers specifically to "unsolicited commercial e-mail."
E-mail spam slowly but exponentially grew for several decades to several billion messages a day. Spam has frustrated, confused, and annoyed e-mail users. Laws against spam have been sporadically implemented, with some being opt-out and others requiring opt in e-mail. The total volume of spam (over 100 billion emails per day as of April 2008) has leveled off slightly in recent years, and is no longer growing exponentially. The amount received by most e-mail users has decreased, mostly because of better filtering. About 80% of all spam is sent by fewer than 200 spammers. Botnets, networks of virus-infected computers, are used to send about 80% of spam. The cost of spam is borne mostly by the recipient, so it is a form of postage due advertising. For more about Email Problem and troubleshoot it go to Email Support Services.
E-mail addresses are collected from chatrooms, websites, newsgroups, and viruses which harvest users' address books, and are sold to other spammers. Much of spam is sent to invalid e-mail addresses. ISPs have attempted to recover the cost of spam through lawsuits against spammers, although they have been mostly unsuccessful in collecting damages despite winning in court.
Monday, August 4, 2008
Email Support Services Tutorials
Email has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including Email support services.
What role does an email support service play in my company's eCRM program?
• Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their eCRM needs, including email support services.
• Low cost, non intrusive and any time-anywhere access are some of the advantages of email based communication.
• An efficient email response service is crucial to any company's brand building and growth.
How can offshore email support services help me?
• Having your customer's email queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.
• Offshore email services enable you to balance work between peak and off-peak periods.
• As a result it makes sense to outsource web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization.
• Having a professional offshore email based support system ensures lower call volumes and substantially reduces costs for voice support.
How will this setup work?
• A knowledge base of frequently asked questions and answers will be created in collaboration with our customers needs and requirements.
• The knowledge bases are continually updated and improved, based on our agent's interactions with customers.
• Realizing that there are few quick fix solutions, our agents are thoroughly trained and familiarized with the client's processes, products and services.
• When an email is received, incoming messages are scanned and routed to the appropriate agent. Our trained and competent agents provider clear, consistent, and complete answers to increase customer satisfaction and reduce follow-ups.
What role does an email support service play in my company's eCRM program?
• Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their eCRM needs, including email support services.
• Low cost, non intrusive and any time-anywhere access are some of the advantages of email based communication.
• An efficient email response service is crucial to any company's brand building and growth.
How can offshore email support services help me?
• Having your customer's email queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.
• Offshore email services enable you to balance work between peak and off-peak periods.
• As a result it makes sense to outsource web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization.
• Having a professional offshore email based support system ensures lower call volumes and substantially reduces costs for voice support.
How will this setup work?
• A knowledge base of frequently asked questions and answers will be created in collaboration with our customers needs and requirements.
• The knowledge bases are continually updated and improved, based on our agent's interactions with customers.
• Realizing that there are few quick fix solutions, our agents are thoroughly trained and familiarized with the client's processes, products and services.
• When an email is received, incoming messages are scanned and routed to the appropriate agent. Our trained and competent agents provider clear, consistent, and complete answers to increase customer satisfaction and reduce follow-ups.