Outsourcing Email Support Services

Customers are of utmost importance to any business organization and in today’s technologically developed age, emails play a vital role in customer sales and support. But very often thousands of emails from valued customers go unnoticed or unanswered due to a variety of reasons. This is where outsourcing of your non voice support or email support services comes in handy and becomes a cost- effective tool for enhancing your customer service relations.

Outsourcing companies in India offer technical and non- technical email support for varied products and services. They make sure that each and every query is answered with appropriate and prompt replies. All email support professionals are trained in answering

·customer care queries

·technical support queries

·order fulfillment of products and services

·verification queries

·complete query resolution

· resolving escalated cases

In order to make sure that no error is committed, outsourcing companies first create a knowledge database, based on client requirement, of all the possible frequently asked questions. The created database is then constantly updated and modified, based upon the data received from various interactions with potential customers.

Email support services provide personalized and accurate answers to each and every query that your customer puts forward. This cannot be achieved by an auto response acknowledgement since it is both impersonal and very often inaccurate. The various other benefits include

·Dedicated, fast and accurate email support services offered on a 24×7 basis

· Quick turnaround time

·Extensive knowledge base to answer customers’ queries quickly and efficiently

· Huge cost reductions with greater service availability and enhanced customer service quality

·Experienced, qualified and trained email support professionals

·Services offered at affordable and competitive prices

By outsourcing email support services companies not only earn greater profits but also benefit by shifting their time and resources from non-core tasks to being able to focus on their core competencies. Therefore companies using email support services companies are bound to see a boost in their overall sales.