iYogi Acquires Clean Machine Inc.

Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."

"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",

added Challu.

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",

said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.

ABOUT IYOGI

Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.

ABOUT CLEAN MACHINE

Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.

RED HERRING AWARDS IYOGI FOR THE 2008 RED HERRING ASIA AMERICA 100

Award Recognizes the 100 “Most Promising” Asian Companies Driving the Future of Technology

Silicon Valley, CA, Dec 9th, 2008— Red Herring today announced that iYogi is a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia.

IYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India with more than 50,000 customers. The company offers consumers an unlimited, annual subscription service for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware, Microsoft Products Support, Windows Operating systems, Computer Support, Software applications, MP3 players, Networking devices, Digital camera, Printers and scanners etc.

The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout Asia and identified the top 100 out of more than 1,000 closely evaluated companies that are leading the next wave of innovation.

“Our winners and Finalists demonstrate that Asia is increasingly becoming a leader in innovation, contrary to common stereotypes", said Joel Dreyfuss, editor-in-chief of Red Herring. " It was tough to choose just the top 100 finalists from such a large list of excellent contenders, and we are very happy with the quality of the companies we selected as finalists."

“We believe consumers and small business owners should have low-cost access to the highest quality support available on the planet", said Uday Challu, CEO of iYogi. “We are thrilled that our innovative approach to solving everyday technology problems for consumers and our managed services for small businesses has been recognized by Red Herring’s keen-eyed leadership. We are continuously innovating in adding new services that includes PC recovery, anti-virus, anti-spyware, data back-up and PC optimization in providing the best tech support experience for our customers”, adds Uday.

The 100 winning companies have been announced at the Red Herring Asia event in Hong Kong. The CEOs of the winning start ups presented their innovative ideas and technologies to an audience of leading entrepreneurs, financiers, and corporate strategists at the event at the Hong Kong, JW Marriott Hotel earlier this week.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

iYogi Contact

Vishal Dhar
President Marketing, iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net

What is Domain Name System

When you think of the Internet, you probably think of ".com." Just what do those three letters at the end of a World Wide Web address mean?

In order to locate online data, the servers that host the information each have a unique numerical address. For example, the numerical address for the White House is 198.137.240.100. But since few people want to remember long strings of numbers, the Domain Name System (DNS) was invented. DNS, a critical part of the Internet's technical infrastructure, correlates a numerical address to a word. To access the White House website, you could type its number into the address box of your web browser. But most people prefer to use "www.whitehouse.gov." In this case, the domain name is whitehouse.gov.

The Structure of a Domain Name

A domain name always has two or more parts separated by dots and typically consists of some form of an organization's name and a three letter or more suffix. For example, the domain name for IBM is "ibm.com"; the United Nations is "un.org."

The domain name suffix is known as a generic top-level domain (gTLD) and it describes the type of organization. However in the last few years, the lines have blurred somewhat between these categories. Currently in use of these gTLDs:

.aero--For the air-transport industry

.biz--Reserved for businesses

.com--For businesses, commercial enterprises, or online services like America Online. Most companies use this extension.

.coop--Reserved for cooperatives

.edu--For educational institutions and universities

.gov--Reserved for United States government agencies

.info--For all uses

.int--For organizations established by international treaties

.mil--For the United States military

.museum--For use by museums

.name--For use by individuals

.net--For networks; usually reserved for organizations such as Internet service providers

.org--For non-commercial organizations

.pro--For use by professionals, such as attorneys and physicians

ICANN, the Internet Corporation for Assigned Names and Numbers, manages the Domain Name System. For the latest news, visit the ICANN website. The more popular TLDs (.com, .net, .org, .biz, .info, .name) are available to the general public for registration of domain names.

I want to share my experience with e-mail Support and Computer Help.

How to Work Yahoo Search Engine

First we'll try Yahoo! One trick when searching is to narrow your focus. Entering "San Francisco" in the search box results in over 403 million sites related to the City by the Bay! Entering "cable cars" results in 92 million sites, many of which have nothing to do with San Francisco. By combing the terms ("San Francisco cable cars"), the search still returns over 10 million sites, along with a brief description of each one. Now you have to visit each site to see if there's any information about cable car schedules. Fortunately, the first three sites listed all contain information pertinent to our search.

Yahoo Inc has introduced a software development tool that lets outside parties create customized views of Yahoo Web search results, the company said on Thursday.

Making good on one piece of a strategy to open up its core network services, Yahoo said it was offering SearchMonkey, a technology that lets website owners display selected Yahoo search results on their sites.

Instead of offering a one-size-fits-all approach to search, Yahoo is allowing website owners and users to have more choice about what information they want to show and see when they use Yahoo search.

Yahoo said SearchMonkey can create custom views of Yahoo search in as little as 10 minutes. The free website building tool can be found at http://developer.search.yahoo.com/.

I have to sketch out the details once again before this Monday for a official presentation. But then what i want to share here with you is my experience of sharing the E-mail Support providing Computer Help.

Computer Viruses

Viruses, worms and Trojan horses are human-made software programs created specifically to wreak havoc on Personal Computers and networks. The chance of contracting one of these computer viruses over the Internet has increased dramatically. In fact, unless you run anti-virus software, your computer will almost certainly become infected. Typically, you get a virus by opening infected e-mail attachments.

Some viruses are relatively harmless to individuals. They just attach themselves to outgoing messages or e-mail themselves to all the contacts listed in your address book. The sudden flood of e-mail overwhelms mail servers, causing the system to crash.

Other viruses are more destructive and may lie dormant until a certain date. Then they spring to life to do their dirty deeds. Sometimes a strange message appears on your screen, or data and programs may be modified. In the worst case, all the files on your hard drive may be wiped out. These pernicious programs start on one computer, then replicate quickly, infecting other computers around the world.

In 1988 a student at Cornell University sent out a virus out by accident, infecting more than 6,000 computers in minutes, nearly bringing the Internet to its knees. More recently, the "I Love You" virus caused over $1 billion in lost productivity as it crippled e-mail systems worldwide. Last year alone, 10,000 new viruses, worms and Trojan horses were unleashed.

The initial antivirus installation was straightforward and pain-free. It recognized a previous antivirus installation of Norton Internet Security and dutifully uninstalled it before proceeding. I want to share my experience about computer virus and get Computer help. I will continue later with another post Technical Support for Computer Virus resolution

E-mail Conferencing Virtual Meetings

One of the most compelling features of the Internet may well be the ability to communicate inexpensively in real time, via personal computers. With the Internet, you can see, hear, talk to and collaborate with people in different locations around the world, without the expense of travel.

Conferencing can take many forms, such as videoconferencing, audio conferencing, multimedia conferencing, screen-sharing, and to a lesser extent, what is referred to in Web parlance as chat. The cost of implementing these types of systems can run less than US$50 per computer and is available for Windows, Macintosh, Linux and UNIX operating systems Support.

Videoconferencing

Let's say you want to assemble a geographically dispersed group of people for a brainstorming session. Conference programs, such as the Microsoft's NetMeeting, allow virtual workgroups to communicate via the Internet; participants see each others' faces in small windows on their monitors and hear their voices on computer speakers. You can use video and audio simultaneously, just audio, or use the screen-sharing capability to collaborate on documents without either audio or video.

To videoconference, you'll need a digital video camera. Color webcams now sell for less than US$50. Some laptop computers have built-in webcams.

Conferencing can be done one-to-one, one-to-many (called multicast), and many-to-many (called multipoint). Most conferencing software is built on open industry standards so that a dial-up connection is enough to get you in the game. However, broadband connections give far better results.

Videoconferencing via the Web has enormous potential for enhancing communications for small and mid-sized companies, as well as for distance learning. However, at the very minimum you will need a high-speed Internet connection for acceptable video quality.

I have to sketch out the details once again before this Monday for a official presentation. But then what i want to share here with you is my experience of sharing the E-mail Support and providing a computer Help

How to Search Databases

Gopher, FTP, WAIS, Archie, Veronica, Jughead. What do all these strange terms mean? Basically, these are older tools or network services that represent different ways of searching and retrieving files on the Internet. With the development of the World Wide Web, you really don't need to know the gory details of how to use these anymore, but in case you're interested, read on.

Gopher is an application that organizes access to Internet resources using a menu-based search and retrieval system. It indexes the many databases, online library catalogs, bulletin board systems and campus-wide information services available on the Internet, by subject, type of service, or geographic location. While you are "sniffing" around Gopherspace, you are actually doing things that are not obviously visible to you, like transferring files, changing directories, connecting to computers and querying servers all over the world.

Gopher automatically takes care of finding whatever data you want, no matter where it is. You may use a dozen or more different Gopher servers in a single session, but you hardly know it. You need a Gopher client program to run Gopher, but if you don't have one, there are public Gopher sites that you can telnet to. When you get there, you log in as Gopher and then you can run its Gopher client program to do a search.

FTP stands for File Transfer Protocol, which is a widely used method of copying files from one system to another on the Internet. With FTP you can list the files in a directory and upload or download files to and from that directory.

The transfer of publicly available information is one of the most widespread uses of the file transfer capability on the Internet. Many organizations connected to the Internet provide openly accessible file transfer sites with information that anyone can obtain. Files are stored in "open" areas of computers. You access them by using FTP to connect to those systems. These are called Anonymous FTP sites because to access them you log in with the word anonymous, and use your e-mail address as the password. If you are not using a web browser with built-in FTP capability, or if you want to upload files to a remote server, you need an FTP client program.

If you go to one of the Internet software sites, like Download.com, you can find many FTP programs. We like WS_FTP for Windows and Fetch for the Mac. FTP is also built into many applications, like Web management tools, word processors and so on.

I have to sketch out the details once again before this Monday for a official presentation. But then what i want to share here with you is my experience of sharing the E-mail Support and providing computer support assistance