Change your default browser

Microsoft Windows uses the default Web browser setting when you click links in a document or on a Web page. Windows uses Microsoft Internet Explorer by default, but you can change to a different browser if you want to.

To change from Internet Explorer to another browser, do one of the following:

• If you haven't installed another browser, do that first. During installation, most browsers display a message asking if you want to use that browser as the default browser.

• If the browser that you want to use is already installed, open it. You should see a message asking if you want to use that browser as the default browser. If you don't see the message, use the following instructions, but choose the browser that you want to use instead of Internet Explorer.

To make Internet Explorer your default Web browser

1. Open Internet Explorer. (Click Start, and then click Internet Explorer. If you don't see Internet Explorer on the Start menu, point to All Programs, and then click Internet Explorer.)

   • If a message appears asking if you want Internet Explorer to be your default browser, click Yes.

   • If a message does not appear, go to Step 2.

2. On the taskbar, click Start, and then click Set Program Access and Defaults.

   Note :-The Set Program Access and Defaults option is available only in Microsoft Windows XP with Service Pack 1 or Microsoft Windows XP with Service Pack 2.

3. In the Add or Remove Programs dialog box, click Custom, and then click the arrow to the right.

4. Under Choose a default Web browser, click Internet Explorer, and then click OK.

Tip:- If you have more than one Web browser installed, you can hide links to those browsers from the Start menu, the Windows taskbar, and your desktop by clearing the Enable access to this program check box.

Not able to send attachments - Virus error

This solution article provides information to users who are unable to send attachments in Windows Live Hotmail and are receiving a virus error. Large email attachments may cause the mail download to 'hang' or cause the message to get 'stuck' in the Outbox and result in an undeliverable message. A virus such as Happy99 may also prohibit you from sending email attachments

Symptoms:
Users might get an error stating that the file cannot be attached as it appears to be unsafe.

What does the error mean?
Hotmail helps protect your computer from virus attacks by scanning the attachments for virus in your incoming and outgoing e-mail messages.

When you try to attach a file to a Hotmail e-mail message, Hotmail automatically scans the file for viruses. If a virus is found, you cannot attach the infected file until the virus is removed.

What should you do?
If you are attaching a virus-free file and receiving a false virus notification, please check for the following:

1. Type of file (example: exe, pdf, doc etc). Please make sure that you are not trying to attach a file that is blocked by Hotmail.

2. Size of the attachment. Please note that if you have a Free account – you are only allowed to attach a file of size 10 MB per email message and if you have a paid account, then the limit is 20 MB.

How to configure an AOL e-mail account in Outlook Express

This article describes how to configure Microsoft Outlook Express to connect to an America Online (AOL) e-mail account.Until recently, AOL’s e-mail technology was not compatible with Outlook Express. AOL has now made it possible to configure later versions of Microsoft Outlook, Outlook Express, and Microsoft Entourage to use AOL e-mail accounts.

AOL uses the Internet Message Access Protocol (IMAP) protocol for incoming mail and Simple Mail Transfer Protocol (SMTP) for outgoing mail. To configure Outlook Express to connect to an AOL e-mail account, follow these steps.

Step 1: Add the AOL e-mail account
To add an AOL e-mail account in Outlook Express, follow these steps:
1. Sign on to AOL.
2. Start Outlook Express. If Outlook Express is not your default e-mail client, you may be prompted to specify if you want to use Outlook Express as your default e-mail client. To select Outlook Express as your default e-mail client, click OK.
3. If you are prompted to type your name in the Display name box, click Cancel, and then click Yes when you receive the following message:
The new Internet account has not been created yet. Are you sure you want to exit the wizard?
4. In Outlook Express, click Accounts on the Tools menu.
05. Click Add, and then click Mail.
06. In the Display name box, type your name as you want it to appear on your outgoing e-mail messages, and then click Next.
07. In the E-mail address box, type your AOL e-mail alias. For example, type user@aol.com.
08. click Next.
09. In the My incoming mail server is a list, click IMAP.
10. In the Incoming mail (POP3, IMAP, or HTTP) server box, type imap.aol.com.
11. In the Outgoing mail (SMTP) server box, type smtp.aol.com, and then click Next.
12. In the Account name box, type your AOL account name.
13. In the Password box, type your AOL account password.
14. If you want Outlook Express to save your password, leave the Remember password check box selected.
15. Click Next, and then click Finish.

Step 2: Configure the AOL e-mail account
After you add the AOL e-mail account, you must configure this account in Outlook Express. To do this, follow these steps:
1.When you return to the Internet Accounts dialog box after you complete the steps from the "Step 1: Add the AOL e-mail account" section, click the Mail tab.

Note If the Internet Accounts dialog box is not open, click Accounts on the Tools menu.
2.On the Mail tab, click the AOL account that you added, and then click Properties.
3.Click the Servers tab, and then click to select the My server requires authentication check box.
4.Click Apply, and then click the Advanced tab.
5.In the Outgoing mail (SMTP) box, type 587.

Note By default, the SMTP port number is 25.
6.Click Apply, and then click the IMAP tab.
7.Click to clear the Store special folders on IMAP server check box, click Apply, and then click OK.
8.Click Apply, and then click OK.
9.Click Close. If you receive the following message, click Yes:

E mail Problems and Help

E-mail has became one of the most important medium in the past ten years. So, quite understandable thing that when it does not work properly and when you get errors it is really a frustrate to you. In this case how to do something to resolution. If you plan to troubleshoot E-mails problems, it is a good idea to keep backup of all E-mail records and it's information.

In case of outlook backup you should take .PST (personal folder) backup. And in case of Outlook Express you should take .dbx fils backup. Both situation you should take address book back up as well. As far as E-mail settings you should not down your Incoming Mail Server or POP3 - each Internet service is different, so you will want to contact them for this information. And Outgoing Mail Server or SMTP and it's port numbers. Second thing User name and Password - in some cases your user name will be the same as your Email address.

Some common E-mails Problems and it's best solution are:

If you are not able to send E-mails any more, there are several possibility to fix it. First thing you should want to do verify your SMTP (Simple Mail Transfer Protocol) server in your e-mails settings. if it's not correct put the right serer settings in your e-mail client. Another thing that happens with SMTP servers is sometimes it will reject your request if you haven't checked your incoming email in a certain amount of time. If you're still facing this problems, delete the email, reboot your machine, and try to resend it again.

some time you are receiving emails, but nothing is coming your Inbox. What should you do? This happens more often with the dial-up Internet connection and most likely due to an email that's is too large in size. Either you can call your ISP to delete that email or log into your web mail server to delete it by yourself. Remember this happens also that it may cause your connection with the POP3 server settings, you
should check about it.

When you not able to download attachments with your mail client, you should check about the security settings in your E-mails client. The most widely used client Outlook has an option that you can either check or unchecked to allow you to download an attachments. Before downloading any attachment you should have a reliable anti virus software. And always only download those e-mails attachment from people you know, any other mail probably a virus or spywares. If you are facing problem when downloading email through Outlook it appears to get stuck on the same massage every time. It used by generally large size of emails. And some time outlook times out, thinking that it can no longer talk to the server. In this situation you need to exceeds you server timeout period.

There is way to fix this:

1. In Outlook Express News select Accounts from the Tools menu

2. Select the appropriate account

3. Press Properties and select the Advanced tab

4. Adjust the Slider to set your Server timeout.

iYogi Acquires Clean Machine Inc.

Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.
Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."

"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",

added Challu.

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",

said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.

ABOUT IYOGI

Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.

ABOUT CLEAN MACHINE

Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.

iYogi Awarded Red Herring Top 100 Global Company

Recognizing the first, global, direct to consumers and small business technical support service from India

New York, January 21st, 2009 - iYogi (www.iyogi.net), today announced that it has been awarded as one of the Red Herring Top 100 Companies. Red Herring Top 100 Global Companies are chosen from winners and finalists of the previous Red Herring Top 100 Companies from North America, Europe and Asia Red Herring Top 100 Companies. Winning and finalist companies from the previous three years are were eligible for this outstanding award. Out of 1,800 successful and highly eligible companies, the Red Herring editorial team deployed a detailed process to drill-down the best companies first to 200 finalists, then to the top 100 winners of this global award. Evaluations were made on both quantitative and qualitative criteria, such as financial performance, innovation, management, global strategy, and ecosystem integration. The announcement of the winners was made at the Red Herring 100 Global, which took place in San Diego from January 14-16, 2009. Present among the finalists were elite executives and venture capital leaders from around the world.

"We were so pleased to announce iYogi as a Red Herring Top 100 Global Company," commented Red Herring publisher Alex Vieux."

"iYogi has proven to be a company excelling in their industry and its ripples have turned into waves. It was difficult for us to narrow down, but we are pleased to have included iYogi in our list of promising companies. We look forward to the changes it makes to its industry in the future".

"iYogi set out to introduce a new kind of service that would change the way technical support is delivered to consumers and small businesses. We are proud to be recognized by Red Herring's editorial team for our innovation and dedication to solve everyday problems faced by millions of consumers who are challenged by the increasingly complex computing environment," commented Uday Challu, CEO, iyogi.
iYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. The company offers its customers an unlimited, annual service subscription for $139.99 per desktop that includes support for a wide range of technologies, including PC hardware Microsoft Windows Operating System, software applications, peripherals and multifunctional devices. iYogi recently launched Support Dock, a comprehensive desktop application suite with PC recovery, data backup, anti-virus and spyware removal , PC optimization, and home networking tools. Small businesses are serviced by iYogi's dedicated services group offering managed IT services enabling owners to increase productivity and maximize their return on investment.

About Red Herring

Red Herring is a global media company, which unites the world's best high technology innovators, venture investors and business decision makers in a variety of forums: a leading innovation magazine, an online daily technology news service, technology newsletters and major events for technology leaders around the globe. Red Herring provides an insider's access to the global innovation economy, featuring unparalleled insights on the emerging technologies driving the economy. More information about Red Herring is available on the Internet at www.redherring.com.

About iYogi

iYogi delivers live, comprehensive, 24/7 technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the U.S., U.K., Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi's resolution rate of 86 percent and customer satisfaction rate of 95 percent are amongst the highest published benchmarks in the industry. For further information, please visit - www.iyogi.net.


iYogi Contact:

Vishal Dhar
iYogi, Inc.
Phone: 212-229-0901
Email: vishal@iyogi.net

Red Herring Contact:

Anam Alpenia
Red Herring, Inc.
Phone: 650-428-2900
Email: aalpenia@redherring.com Yvonne Caprini
Logistics Manager
Red Herring, Inc.
Phone: 1 650 428 2900 x 410
Email: ycaprini@redherring.com

RED HERRING AWARDS IYOGI FOR THE 2008 RED HERRING ASIA AMERICA 100

Award Recognizes the 100 “Most Promising” Asian Companies Driving the Future of Technology

Silicon Valley, CA, Dec 9th, 2008— Red Herring today announced that iYogi is a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia.

IYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India with more than 50,000 customers. The company offers consumers an unlimited, annual subscription service for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware, Microsoft Products Support, Windows Operating systems, Computer Support, Software applications, MP3 players, Networking devices, Digital camera, Printers and scanners etc.

The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout Asia and identified the top 100 out of more than 1,000 closely evaluated companies that are leading the next wave of innovation.

“Our winners and Finalists demonstrate that Asia is increasingly becoming a leader in innovation, contrary to common stereotypes", said Joel Dreyfuss, editor-in-chief of Red Herring. " It was tough to choose just the top 100 finalists from such a large list of excellent contenders, and we are very happy with the quality of the companies we selected as finalists."

“We believe consumers and small business owners should have low-cost access to the highest quality support available on the planet", said Uday Challu, CEO of iYogi. “We are thrilled that our innovative approach to solving everyday technology problems for consumers and our managed services for small businesses has been recognized by Red Herring’s keen-eyed leadership. We are continuously innovating in adding new services that includes PC recovery, anti-virus, anti-spyware, data back-up and PC optimization in providing the best tech support experience for our customers”, adds Uday.

The 100 winning companies have been announced at the Red Herring Asia event in Hong Kong. The CEOs of the winning start ups presented their innovative ideas and technologies to an audience of leading entrepreneurs, financiers, and corporate strategists at the event at the Hong Kong, JW Marriott Hotel earlier this week.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

iYogi Contact

Vishal Dhar
President Marketing, iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net